FAQs

Are they certified and licensed specifically for the services they offer?

Yes, our cleaning professionals are fully certified and licensed for the specific services they offer. We prioritize the qualifications and expertise of our team to ensure the highest level of service quality and customer satisfaction.

Do I need to provide any cleaning supplies or equipment ?

No, you do not need to provide any cleaning supplies or equipment. We come fully prepared with all the necessary cleaning supplies, tools, and equipment to perform the cleaning tasks efficiently and effectively. Our team is equipped with high-quality, industry-standard cleaning products and tools to ensure a thorough and professional cleaning of your property.
You can rest assured that we have everything needed to meet your cleaning needs, and you won't be required to supply any cleaning materials or equipment. If you have specific preferences or concerns about the cleaning products we use, please feel free to discuss them with us, and we will do our best to accommodate your preferences.

Do they have similar references of buildings or properties to ours?

Yes, our cleaning professionals have references from buildings or properties similar to yours. We match our team members' experience and references with the specific requirements of your property type, ensuring they are well-suited for the job. We also maintain a portfolio, client testimonials, and can arrange site visits to demonstrate our experience and capabilities. This helps provide you with confidence in our ability to meet your property's cleaning needs.

Do you offer cleaning services for vacation rental properties?

Yes, we offer cleaning services specifically tailored for vacation rental properties, including Airbnb properties. Our vacation rental cleaning services are designed to ensure that your rental property is immaculate and guest-ready for each new arrival. Here's what our vacation rental cleaning services typically include:

1. Thorough Cleaning: We perform a comprehensive cleaning of the entire property, including bedrooms, bathrooms, living spaces, and kitchen areas.
2. Linen Service: We can change and launder bed linens, towels, and other provided linens, ensuring that they are fresh and clean for each guest.
3. Restocking: We check and restock essential amenities such as toilet paper, soap, and cleaning supplies, so your guests have everything they need during their stay.
4. Inspection: Our team conducts a detailed inspection to identify any maintenance issues or damage that may require your attention.
5. Key Exchange: If needed, we can assist with key exchange or lockbox management for smooth check-in and check-out processes.
6. Communication: We maintain clear communication with property owners or managers to address any specific cleaning or guest-related requirements.
   Our goal is to provide a seamless and worry-free experience for both property owners and their guests, ensuring that the property is clean, well-maintained, and ready for the next booking. If you have a vacation rental property and would like to discuss our cleaning services further or request a quote, please feel free to reach out to us.

Do you offer green cleaning services?

Yes, we offer green cleaning services as part of our commitment to environmentally friendly and sustainable practices. Our green cleaning services use eco-friendly cleaning products and methods that minimize the environmental impact while still providing effective cleaning. These services are designed to create a healthier and safer indoor environment for you, your family, or your employees, while also contributing to a greener and more sustainable future.

How can I play for your services?

Payment Methods: We accept a variety of payment methods, including:
• Credit or Debit Cards: You can securely provide your card information for one-time or recurring payments.
• Online Payment Platforms: We may use online payment platforms or invoicing systems that allow you to make payments electronically.
• Checks: If you prefer to pay by check, we can provide instructions for your payment.
• Zelle: We also accept payments through Zelle, a convenient and secure way to transfer funds electronically. We will provide you with the necessary information to make payments using this method.

How do you handle safety and supervision of cleaning staff?

• Providing safety training and equipment.
• Establishing safety protocols.
• Conducting regular safety meetings.
• Employing experienced supervisors.
• Ensuring quality control and communication.
• Having emergency response plans in place.
These measures create a safe working environment for our cleaning staff while maintaining service quality.

How long does it take to clean an establishment?

The time it takes to clean an establishment can vary widely depending on several factors:

1. Size: Larger establishments naturally require more time to clean than smaller ones.
2. Complexity: The complexity of the cleaning tasks can affect the time needed. For example, a deep cleaning that involves detailed and thorough cleaning of all surfaces will take longer than a routine cleaning.
3. Type of Establishment: Different types of establishments have different cleaning needs. For instance, cleaning a restaurant with a commercial kitchen may take longer than cleaning an office space of the same size.
4. Frequency: The frequency of cleaning also plays a role. Regular, scheduled cleanings tend to be more efficient, while one-time deep cleanings may require more time.
5. Number of Cleaning Staff: The number of cleaning professionals assigned to the task can impact the time it takes to complete the cleaning.
6. Specific Requirements: If there are specific requirements or additional services such as carpet cleaning, window washing, or upholstery cleaning, this will add to the overall cleaning time.
   As a general guideline:
   • Routine cleaning of an average-sized office or residential space might take 1 to 2 hours.
   • Deep cleaning of the same space could take 3 to 4 hours or more, depending on the level of detail required.
   • Cleaning larger commercial spaces or establishments with specialized cleaning needs may take several hours or even an entire day.

What are your rates and how are they calculated?

• Scope of Work: The size and complexity of the cleaning task are primary considerations. Larger properties or those requiring specialized cleaning may have different rates.
• Frequency: Rates can vary depending on whether the cleaning is a one-time service, weekly, bi-weekly, or monthly. Regular maintenance cleaning plans often offer discounted rates.
• Location: The location of your property can impact rates due to factors like local market pricing and travel distance.
• Type of Cleaning: Rates may differ for residential, commercial, deep cleaning, move-in/move-out, or Airbnb cleaning, as each has specific requirements.
• Additional Services: Any extra services, such as window washing, carpet cleaning, or special requests, may have separate costs.
• Customization: We offer customized cleaning plans to meet your specific needs, and rates can be adjusted accordingly based on your preferences.
To provide you with an accurate rate, we typically conduct an initial assessment of your property and discuss your cleaning requirements. This allows us to offer a tailored quote that aligns with your budget and expectations.

What is your cancellation or rescheduling policy?

Our cancellation and rescheduling policy is designed to be flexible and accommodating to our clients' needs while also ensuring the smooth operation of our cleaning services.